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Frequently asked questions from our customers...

If you can't find an answer to your question - please let us know via phone, email or our live chat! You'll find us to be friendly, geniune - and you won't be treated like just another number. We really want you to get exactly what you're looking for - and even more!

Q. You mention you offer free delivery of office furniture - is this anywhere in the UK?

A. We offer free tailgate delivery to all UK mainland addresses, exclusiding highlands and islands. Free tailgate delvery means that the furniture will be delivered kerbside only, but will not be assembled. We can however, organise for your furniture to be assembled if required - please get in contact with us for a quotation.

Q. How long has the company been going?

A. Officefurniturebox.com is a part of Verve Workspace Limited, which was established in 2004. Our staff have many years experience within the office furniture sector, which means that they are specialists within the field and will be able to help you with any of your needs.

Q. How long are your products guaranteed for?

A. All of our products are manufactured to a commercial grade, which means that - depending on the factory - out products carry warranties between 1 and 10 years. You can find this information in the specification section on each products page.

Q. What is an MFC Finish?

A. MFC stands for 'melamine faced chipboard' and most office furniture is manufactured with this material. There are a range of different thicknesses for MFCs- the industry standard is usually 25mm, but some budget ranges do use 18mm thick board. Most people think of the low grade,unattractive material favoured by high street furniture stores in the 1980s, but today's MFC has come on a long way. Essentially, MFC is a photograph of a real wood grain which is repeatedly printed on to a Melamine film, and heat processed on to a sheet of chipboard. The quality of that chipboard mainly depends on the density of the board. Most domestic furniture uses low density board, which is very light. Most commercial grade furniture is made of a dense board which prevents flexing and bending. The finished board is then cut to shape and size, and edged with a banding machine to protect the edges. These panels can then be used to make furniture, and is used in desks, workstations, cupboards and pedestals. The colours available vary from factory to factory. There are some common finishes that are used, and whilst they all tend to be the same grain pattern, they can vary from source in shade and grain pattern. MFC is available in a large number of plain colours as well, and special finishes too.

Q. What is a Veneer?

A. Unlike many years ago when solid wood was used to manufacture all parts of furniture, times have changed. With the exception of perhaps pine and some oak, most furniture is made of a particle board and then veneered. To reduce the costs and environmental impact, many office furniture manufacturers apply a veneer to give the appearance of solid wood furniture. Veneering is effectively a very thin slice of real wood, expertly applied by professional veneerers, and hand matched so that grain direction matters. Expert veneer work can include ebony inlay detailing (a black line) and exotic veneers to create a very special effect. Real wood veneer tends to be slightly softer, so are more prone to damage and fading. Some veneers are more prone to this than others. Because veneer can be marked more easily than MFC, it tends to be used in executive suites, boardrooms, meeting rooms, reception desks and reception counters.

Q. What is a Crib 5 Fabric?

A.Crib 5 fabric is just the certification that a fabric meets the stringent safety requirement to be able to be used in a public area. This is typical in hospitals, council offices and schools. This tends to be used in projects and is specified in some cases because of building fire retardency levels.

Q. What is the difference between cantilever and panel end bases?

A. These are two types of bases which are available on most office desks. Panel end desks have wooden legs in a matching MFC finish, whilst cantilever legs are usually metal, with a 'C' shape and a flat section on the floor, with either 1 or 2 upright sections, and another horizontal beam supporting the top itself. The cantilever legs tend to be very strong, and are often sprayed in an attractive colour to lighten the look of the workstation.

Q. What is cable management?

A. Cable management for office desks, and desking in particular is available in a wide variety of forms. Most have a form of containment which runs the width of the desk on the underside, and often allows cables to be separated form each other whilst remaining tidy. The main purpose of cable management is to keep the cables out of harms way so people don't trip, get electrocuted or damage either the cables or the equipment they are attached to. Because many offices have sunken electrical floor boxes, it is necessary to be able to run cables up to the desk surface height tidily and safely. This is where leg risers are often used. These either attach to the leg of the desk, or run up an integral part of the leg to get to the desk surface. The cables are then poked through the cable port to be plugged into the PC or other equipment. Some desks have a sliding top system, where the whole desktop is fitted on a lockable sliding runner. This allows the top surface to be slid towards the user and expose the cable tray at the rear underside of the desk. The advantage to this is that you can install new cabling, or connect PC's without having to crawl under the desk. It's also very quick to do, so saves valuable time for IT teams to get up and running. These are commonly used on bench systems.

Q. Are these your best prices?

A. If you are purchasing 10 items or more, we can sometimes help get the prices down a little more for you, but they are already very keen. We will always strive to offer you the best quality furniture options at the most affordable prices.

Q. How are my details protected from fraud?

A. When you place your order, your payment details are sent through an encrypted server to be handled by the bank directly. Your bank details are not recorded.

Q. Do you sell on my details like some companies?

A. No, your details are protected. We neve sell the details of any of our customers.